Frequently asked questions

What is going to be in the upcoming packages?

In each package you'll find a brand new exclusive ChainChronicles illustration, a new Spells of Genesis (SoG) card, a vintage SoG card and some SoG in-game benefits. We do not reveal the exact content of each package before it is delivered. The number of units of each NFT may vary, according to your subscription type. Please, check the details here.

I have subscribed to a package, what are the next steps?

Welcome on board! Click on the button in the welcome email we've sent you to go back to the ChainChronicles website. Click on the top-right corner icon to log in using your email address. Once you've logged in, you can see your collection. Your NFTs will be delivered here during the last week of each month. You can also review your profile and bind an Ethereum wallet address to your account, or link an SoG account.

Can I subscribe to multiple packages?

Yes, you can subscribe to different package types, but you can only have one active subscription per email address. If you want to purchase several packages (of the same, or different type), you will need to use a different email address for each subscription.

Is my subscription active immediately after the purchase?

If you subscribe before the 21. of a given month, your subscription will be active starting from the very same month. If you subscribe after the 21st, it will only be active from the month after. Please note that you'll receive your package during the last week of each month.

My subscription is active, but I do not have any NFTs, what's wrong?

Do not worry, everything is fine! The NFTs are delivered during the last week of each month. We will send you a notification email when your NFTs will arrive! If this is your first month, you may not be able to see any NFTs in your account until the first distribution date.

What is the duration of the subscription?

It depends on the subscription type you choose. We have different options (from 1 month to 1 year), so everyone can choose what fits the best their taste and budget. Check our packages here.

Can I cancel my subscription?

Yes, you can cancel your subscription by clicking on the "manage my subscription" link on your ChainChronicles profile page. Your subscription will remain active until the end of your billing period (depending on your subscription type) and will be cancelled automatically after that date.

What are the payment methods?

Currently we accept payment by credit card only: VISA, Mastercard, American Express and China Union Pay.

Can I pay in crypto?

At this moment, we only accept payment by credit card: VISA, Mastercard, American Express and China Union Pay.

Do I have to pay the whole price of the subscription at once?

Yes, the payment is made upfront for the period you selected: 1 month, 6 month or 1 year. See our subscription plans here.

Which wallet on which blockchain do I need to get my NFTs?

In fact, you don't even need a wallet to subscribe and get your NFTs! We deliver them to your account wallet we will create for you. You can move - withdraw - them from here at any time and put them in your own wallet.

What is the wallet address I see on the top of my profile? It is not my address! What's wrong?

Everything is fine! This is the wallet we have created for you and associated it to your subscription account. We call it a "First Oasis" address. You can move - withdraw - your NFTs from here at any time.

How do I "withdraw" my NFTs from the First Oasis address?

To withdraw your digital collectible:

  • Log in to your account.
  • Navigate to the digital collectible you wish to withdraw and click on “withdraw asset”.
  • Connect your wallet.
  • Enter the wallet address where you'd like to receive your asset.
It's that simple! Your collectible will then be transferred to your specified wallet.